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FAQs

ABOUT US

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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What is Vibrontek' s commitment to customer service?

LoonaLux is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email us at info@vibrontek.com.

    SHIPPING

    Do you ship internationally?

    We are happy to offer worldwide shipping. We ship to all parts of the world through international shipping carriers. Click here to learn more

     

    Help! I have not received my package. 

    If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

    ORDER AND REFUND

    Do you offer 100% Money Back Guarantee?

    Yes, Vibrontek is a customer oriented company and customer satisfaction is our #1 priority and we strive hard not just to satisfy our customers with our products but to delight them with our excellent customer service. If you are not satisfied with your order for any reason, simply send us an email detailing said reason to info@vibrontek.com and we will offer you full refund for your order.

     

    I am not satisfied with an item that I have received, what should I do?

    If your order has been received in an unsatisfactory condition, please let us know within 14 days of your order being received. Please email photos and your order number to info@vibrontek.com with the subject heading DAMAGED ITEM

     

    How long does it take to receive my refund?

    Typically, it will take about 7-10 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or Amazon Pay).

    PAYMENT INFORMATION

    Is it safe to use my credit/debit card on your site?

    Yes! We understand your personal security and safety is of paramount importance. As affiliates of Amazon Pay and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

     

    Are online transactions secure?

    Vibrontek assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records

     

    What currency will I pay in?

    All prices are quoted in USD, your issuing bank or other payment systems  will be responsible for the conversion to your local currency.

     

    What forms of payment do you accept?

    Currently, we accept Amazon Pay and Credit/Debit card payment through Shopify Payments for all orders. 

     

    How do I provide general feedback?

    We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us

    Good Quality
    Ensured Shipping
    Quick Return
    Customer Satisfaction