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FAQs

Do you offer 100% Money Back Guarantee?
Yes, LoonaLux is a customer oriented company and customer satisfaction is our #1 priority and we strive hard not just to satisfy our customers with our products but to delight them with our excellent customer service. If you are not satisfied with your order for any reason, simply send us an email detailing said reason to info@loonalux.com  and we will offer you full refund for your order.

I am not satisfied with an item that I have received, what should I do?

If your order has been received in an unsatisfactory condition, please let us know within 14 days of your order being received. Please email photos and your order number to info@loonalux.com with the subject heading DAMAGED ITEM

What currency will I pay in?

All prices are quoted in USD, your issuing bank or other payment systems  will be responsible for the conversion to your local currency.

Do you ship internationally?
We are happy to offer worldwide shipping. We ship to all parts of the world through international shipping carriers.

Are online transactions secure?
LoonaLux assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records

What is LoonaLux's commitment to customer service?

LoonaLux is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email us at info@loonalux.com.

How do I provide general feedback?
We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at info@loonalux.com.