Shipping & Returns
Our team strives on customer satisfaction and wants to make your experience with LoonaLux a pleasant one. It is our goal to supply our customers with a great product that has equivalent pricing. We pride ourselves on excellent customer service and reliability. We stand firmly committed in stating that if we do not stock the product we will find it for you.
LoonaLux OFFERS FREE SHIPPING ON ALL ORDERS GLOBALLY, NO MINIMUM PURCHASE.
Many of our items are sourced in bulk from global suppliers, so our products usually take between 10-30 days to arrive, though in extremely rare circumstances can take longer. Delivery on all items is included in the price. Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives. Shipping is via local postal services one dispatched from the origin, and hence shipping times can vary seasonally. All orders are applicable for refunds within the first 14 days after you received your order. We will not be able to offer a refund or exchange for any orders that exceed the 14 day refund period. To be eligible for a refund, your item must be unused and in its original condition as when you received it.